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Explore How-To's and learn best practices from our knowledge base.
General
Frequently Asked Questions
2
Frequently Asked Questions - Students & Families
Frequently Asked Questions - Teachers
Students/Parents
Canvas Troubleshooting
5
How Do I Sign Into My Canvas Account?
How Do I Authorize My Google Account In Canvas?
Uploading Photos to Canvas Using an iPad/iPhone
How to Submit Multiple Files for One Canvas Assignment
Setting up a Parent Observer Account in Canvas
Chromebook Troubleshooting
20
How Do I Clear The Cache In Google Chrome?
What Should I Do If My Chromebook Screen Is Broken?
What Should I Do If My Chromebook Charger Is Lost Or Broken?
What If My Chromebook Says ChromeOS Is Missing Or Damaged?
Why Can't I Log Into My Chromebook?
See all 20 articles
Clever / Online Learning Systems
9
How Do I Log Into My Clever Portal?
Login to Edgenuity for Credit Recovery
Virginia Wizard in Clever FAQ
How to Access Student Edition of the Carnegie Learning eTextbook
Lexia Core5 FAQ
See all 9 articles
HotSpot Device Troubleshooting
2
How Do I Reset My NNPS T-Mobile HotSpot?
How Do I Apply For Internet Assistance?
iPad Troubleshooting
7
How Do I Access Seesaw My iPad?
Clever Troubleshooting- Accessing Clever and Clever-supported Apps
How to Adjust Audio Settings on an iPad
How to Remove a Google Account from a Sign-in List on your iPad
Adjusting Camera and Microphone Permissions (Student Devices)
See all 7 articles
StudentVue Troubleshooting
0
Seesaw Troubleshooting
3
How to start and complete an activity in Seesaw
How to create a post in your Seesaw Journal
Seesaw FAQ: For Families
Zoom Troubleshooting
5
Why Am I Having Zoom Audio Issues?
How do I join a Zoom meeting on my NNPS iPad?
Why won't my Zoom meeting connect when I click the link in Canvas?
Installing Zoom on Chrome
Consolidating your Zoom Account
Teachers/Staff
General Questions
3
How Do I Request a NNPS Cell Phone?
NNPS Chromebook Quick Reference Guide for Teachers
Which Employees are Eligible to Receive an NNPS-issued Laptop?
Canvas Resources
2
Archiving an Edpuzzle Class
Troubleshooting Google App Integration Issues in Canvas
Chrome/Google Account Troubleshooting
6
How to Download Files from Google Drive
How do I remove a Google Account from the sign-in list on my NNPS laptop?
Downloading Files from Google Drive Using Google Takeout on a Chromebook
Downloading Files from Google Drive using Google Takeout on a Windows Device
How To Verify I Have The Latest Version Of Chrome?
See all 6 articles
Document Camera Troubleshooting
1
How do I connect my document camera to my laptop?
Classroom Technology
4
How do I connect my classroom phone?
Cleaning Instructions for Mobile Devices
How Do I Reset My Voicemail Password?
Swivl_Set Up_Record_Reflect
Clever/Online Learning Systems Resources
14
Clever Enrollment Guidelines
Retrieving Virtual Virginia Course Grades
How to Download and Print Clever Badges
Creating a Course within Everfi
Accessing Canva for Education Account using SSO
See all 14 articles
iPad Troubleshooting
0
Laptop Troubleshooting
5
Why Is My Webcam Video Showing In Black And White?
Why Is My P: Drive Disconnecting?
How Do I Connect My Aluratek Wireless Headset?
How Do I Extend to a Second Monitor?
What are the NNPS Staff Password Requirements?
Student iPad Troubleshooting
1
Requesting an iPad Application
SmartBoard Troubleshooting
1
How do I connect to my SMART Board or SMART Panel?
Network Troubleshooting
2
How Do I Access The STAFFBYOD Wi-Fi Network?
How Do I Access The Guest-NNPS Wi-Fi Network?
ViewSonic Troubleshooting
7
How to Clean Your ViewSonic Display
How to wirelessly connect your iPad to your ViewSonic Panel
How to connect your SMART Document Camera to your ViewSonic Panel
How to Share Sub Plans on the Viewboard
How to use the Visualizer app on your Viewboard*
See all 7 articles
Outlook Troubleshooting
5
Why Won't My Outlook Open?
How Do I Log Into NNPS Email?
How Do I Set Up My NNPS Email Account On My iPhone?
How Do I Update My Outlook?
How do I review emails being held in Mimecast?
Staff iPads - Troubleshooting
2
How to set a secure passcode on an NNPS Staff iPad
Getting Started with Apple Classroom on your Teacher iPad
Printer Troubleshooting
1
Registering your Copy Card on the Ricoh Printer
VPN
0
Software Troubleshooting
5
What If Adobe Acrobat Reader Is Opening Slowly?
How To Fix SmartNotebook In Limited Mode?
How Do I Access Raptor?
Why Can't I Open Links From Microsoft Office In Chrome?
Why Can't My Students Log Into StudentVue?
Zoom Troubleshooting
7
Why Can't My Participants Hear Sound When I Share My Screen in Zoom?
Connecting to Zoom using Single Sign On
How do I screen share on Zoom with a second monitor?
How to Add a Zoom Link to a Clever Teacher Page
How Do I Create a Zoom Link Using the Zoom Website?
See all 7 articles
Canvas Course Content
12
How To Create Sections In Canvas Courses
Changing Canvas Course Card Image
Canvas for Elementary Overview & FAQ
Downloading Cartridge File to Import into a Canvas Course
Delete Unused Assignments in Canvas
See all 12 articles
Canvas Account
3
How to Verify Email Address in Canvas
How to Remove Yourself from Google LTI Assignment Courses
How to Login using the Non-Authenticated Canvas instance URL
Windows 11
4
Outlook: Comparing Classic & New
Outlook: Switching to Classic
Outlook: Settings to Consider
Windows 11: Customize Your Taskbar
FreshService Resources
Knowledge Base - HowTo
3
How to Write a Solution Guide
How to Create a Freshservice Article
How to Submit a FreshService Article by Email
Information Security
MFA
8
Yubikey - Office365 Registration
Office 365 - Setup MFA with Text Messages
Office 365 - Setup MFA with Microsoft Authenticator
Microsoft Authenticator - How to Use One-Time Password Code
Google - Setup MFA with SMS/Text Message
See all 8 articles
