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Explore How-To's and learn best practices from our knowledge base.
General
Frequently Asked Questions
2
Frequently Asked Questions - Students
Frequently Asked Questions - Teachers
Students/Parents
Chromebook Troubleshooting
20
How Do I Clear The Cache In Google Chrome?
What Should I Do If My Chromebook Screen Is Broken?
What Should I Do If My Chromebook Charger Is Lost Or Broken?
What If My Chromebook Says ChromeOS Is Missing Or Damaged?
Why Can't I Log Into My Chromebook?
See all 20 articles
iPad Troubleshooting
8
How Do I Access Seesaw and Dreambox On My iPad?
Clever Troubleshooting- Accessing Clever and Clever-supported Apps
How to Adjust Audio Settings on an iPad
How to Remove a Google Account from a Sign-in List on your iPad
How do I sign in to Google on my NNPS iPad?
See all 8 articles
Canvas Troubleshooting
5
How Do I Sign Into My Canvas Account?
How Do I Authorize My Google Account In Canvas?
Uploading Photos to Canvas Using an iPad/iPhone
How to Submit Multiple Files for One Canvas Assignment
How students submit Canva work in Canvas
Clever / Online Learning Systems
9
Why Can't I See the Go Button in My Phonics Inventory?
How Do I Log into HMH Central?
How Do I Log Into My Clever Portal?
Virginia Assessment Parent Portal Guide
Login to Edgenuity for Credit Recovery
See all 9 articles
StudentVue Troubleshooting
0
HotSpot Device Troubleshooting
2
How Do I Reset My NNPS T-Mobile HotSpot?
How Do I Apply For Internet Assistance?
Zoom Troubleshooting
7
Why Am I Having Zoom Audio Issues?
Why Can't I Get Into My Zoom Class?
How do I join a Zoom meeting on my NNPS iPad?
Why won't my Zoom meeting connect when I click the link in Canvas?
Installing Zoom on Chrome
See all 7 articles
Seesaw Troubleshooting
3
How to start and complete an activity in Seesaw
How to create a post in your Seesaw Journal
SeeSaw FAQ: For Families
Teachers/Staff
Laptop Troubleshooting
7
How To Verify I Have The Latest Version Of Chrome?
How to Download Files from Google Drive
Why Is My Webcam Video Showing In Black And White?
Why Is My P: Drive Disconnecting?
How Do I Connect My Aluratek Wireless Headset?
See all 7 articles
Software Troubleshooting
8
What If Adobe Acrobat Reader Is Opening Slowly?
How To Fix SmartNotebook In Limited Mode?
How Do I Access Raptor?
NNPS Chromebook Quick Reference Guide for Teachers
Why Can't I Open Links From Microsoft Office In Chrome?
See all 8 articles
Canvas Resources
14
How To Create Sections In Canvas Courses
How to Verify Email Address in Canvas
How to Remove Yourself from Google LTI Assignment Courses
Archiving an Edpuzzle Class
Changing Canvas Course Card Image
See all 14 articles
Document Camera Troubleshooting
1
How do I connect my document camera?
Outlook Troubleshooting
5
Why Won't My Outlook Open?
How Do I Log Into NNPS Email?
How Do I Set Up My NNPS Email Account On My iPhone?
Why Can't I Access My NNPS Email Account?
How Do I Update My Outlook?
ViewSonic Troubleshooting
6
How to Clean Your ViewSonic Display
How to wirelessly connect your iPad to your ViewSonic Panel
How to connect your SMART Document Camera to your ViewSonic Panel
How to save Whiteboard files directly to your ViewSonic Panel
How to Share Sub Plans on the Viewboard
See all 6 articles
Zoom Troubleshooting
7
Why Can't My Participants Hear Sound When I Share My Screen in Zoom?
Connecting to Zoom using Single Sign On
How do I Update Zoom on my NNPS Laptop?
How do I screen share on Zoom with a second monitor?
How to Add a Zoom Link to a Clever Teacher Page
See all 7 articles
NNPS Staff iPads- Troubleshooting
2
How to set a secure passcode on an NNPS Staff iPad
Getting Started with Apple Classroom on your Teacher iPad
Student iPad Troubleshooting
0
SmartBoard Troubleshooting
2
How do I display a student Chromebook on my SMART Board?
How do I connect my SMART Board?
Printer Troubleshooting
1
Registering your Copy Card on the Ricoh Printer
VPN
0
Network Troubleshooting
2
How Do I Access The STAFFBYOD Wi-Fi Network?
How Do I Access The Guest-NNPS Wi-Fi Network?
General Questions
6
Which Employees are Eligible to Receive an NNPS-issued Laptop?
How do I remove a Google Account from the sign-in list on my NNPS laptop?
How do I connect my classroom phone?
Cleaning Instructions for Mobile Devices
How do I review emails being held in Mimecast?
See all 6 articles
Clever/Online Learning Systems Resources
21
Clever Enrollment FAQ
How To Log Into HMH Central - Teacher Instructions
Clever Login Instructions
How to Manually Create A Class In Catch Up With Coach
How to Verify Time Between Completed Inventory Tests
See all 21 articles
FreshService Resources
Knowledge Base - HowTo
3
How to Write a Solution Guide
How to Create a Freshservice Article
How to Submit a FreshService Article by Email
Information Security
MFA
4
Yubikey - Office365 Registration
Office 365 - Setup MFA with Text Messages
Office 365 - Setup MFA with Microsoft Authenticator
Microsoft Authenticator - How to Use One-Time Password Code