Why Can't My Participants Hear Sound When I Share My Screen in Zoom?
If you are screen-sharing in Zoom and your participants are unable to hear the sound of the shared application, you can follow these steps to fix the issue:
1. Click on the Share Screen option in your Zoom meeting. This will open up the Screen Sharing window.
2. On the bottom left of the screen, make sure Share Sound is selected. We've circled this option in red. This should enable your participants to hear any sound created by the shared application, for instance the sound in a shared YouTube video.
If your issue continues after exploring these options, please create a ticket with us so we can find a resolution. Additionally, please include as many details as you can including when it happens, what device you are using, and how long it has been occurring so we can better assist you.