Clever enrollment files are generated via a nightly automated rostering sync from Synergy SIS. Teachers or school staff DO NOT create students accounts nor create classes. Students are enrolled, transferred, and withdrawn automatically based on this automated feed. Follow the below protocol when experiencing instances related to enrollment or in-system technical issues. New or Transfer Students Newly enrolled students will be automatically enrolled in the Clever rostered learning system once scheduled in Synergy SIS. There is a nightly process to update accounts/classes. If a new student is not displayed as rostered in a system nor has access, check Synergy schedules to ensure enrollment. If the student is not scheduled in Synergy, contact your school's Assistant Principal/Scheduler. Once the student is scheduled, provide at least 1- night for the sync to process the new account and class assignment. If the new/transfer student is scheduled in Synergy and cannot access Clever, please submit a work order to the Onlinelearning.help@nn.k12.va.us.  Dropped Students A student who withdraws from the school will be removed from Clever and the corresponding learning system with the nightly automated sync. When a dropped student is withdrawn from Synergy, please allow at least 1-night for the sync to process the scheduling adjustment. If the student was withdrawn in Synergy but not removed from their learning system after a prolonged period of time, please submit a work order to the Onlinelearning.help@nn.k12.va.us.  Section Updates & Staff Assignment Changes Any school section updates - such as room change or primary teacher of record change - will be automatically adjusted within Clever and the corresponding learning system once the appropriate update has occurred in Synergy SIS and sync is processed. If a section adjustment is not made in Synergy, Clever will not be adjusted. Collaborative Teachers Collaborative teachers, or any non-primary-teacher-of-record, are not automatically provided Clever access nor tied to classes. If access to a learning system in Clever is required, these teachers will need to be manually added in Clever and tied to the corresponding class as a "co-teacher". Submit this request to the Onlinelearning.help@nn.k12.va.us.  All Other Enrollment/System Questions Please send all other Clever, enrollment, and learning systems questions to Onlinelearning.help@nn.k12.va.us.

Grades K–5 K–5 student grade reports share a student's overall progress, teacher comments, and content-area averages for each quarter (9 weeks). To retrieve your students' quarterly (9 weeks) course grades on the date your school has requested or on the date posted in the Academic Calendar, please log in to the VVA student information system (SIS) using your counselor account and follow the instructions below. To retrieve a student's grade report: 1.     Using your counselor ID and password, log in to Genius. If you can’t remember your password, click the “forgot password” link. 2.     Click the Affiliations tab. 3.     On the next screen, select your school’s name. 4.     On the left side of the next screen, click Students. Click the Enrollments column header twice for students currently enrolled to be listed at the top. 5.     Click on a student name. 6.     Click on External Files to retrieve the VVA Grade Report. This report may be downloaded for use at the local level. Repeat the process for each student enrolled from your affiliation. 7. On the External Files screen, select the magnifying glass icon to open the File Details dialog box for downloading the report card in PDF file format. On the File Details screen, please check all boxes to display all relevant details on the report card. Click on Download to save to local storage.

Teachers can download and print students QR code Clever Badges by using the following guide. Class Set  Download student badges for a specific class roster 1. Navigate to your Clever Portal and Select My Students 2. Select Student Roster in the dropdown menu 3. In the Filter by Class menu, Select Homeroom or the class roster needed 4. Select the blue Download Load Badges button The Badges download as PDF file and can be found within the Downloads folder on your Computer.  Individual Student Download a badge for an individual student 1. Navigate to your Clever Portal and Select My Students 2. Select Student Roster in the dropdown menu 3. In the Filter by Class menu, Select Homeroom or whichever class the student is in 4.In the Roster of Students, Select the Student name 5. Select View Badge 6. The QR Code will appear. Select the blue Download Badge button The Badge will download as PDF file and can be found within the Downloads folder on your Computer. If you have any questions, please contact onlinelearning.help@nn.k12.va.us 

Teachers can log into Everfi using Clever SSO and setup their Classes by pairing their rostered Clever class sections with Everfi course content. 1. Under the My Classes tab, Select Create Class 2. Select your Clever Section from the dropdown menu 3. Enter all necessary fields about your Class. 4. Select Add New Courses 5. Select the Everfi Course(s) and Select Add Selected Courses 6. To finalize all Class setup, Select Create a Class Your Class will now display under the My Classes tab. If you have additional questions about this process, please email onlinelearning.help@nn.k12.va.us.

NNPS Teachers, Staff, and Students can now log into Canva using Google single sign-on SSO.  Logging in Using SSO 1. Navigate to https://www.canva.com/ 2. Select Log in in the top right corner 3. Select Continue with Email 4. Enter your NNPS email address    Once a valid email is entered the "Continue with single sign-on(SSO)" option will appear    5. Select Continue with single sign-on SSO  Your account is now connected to the NNPS Canva Team.  After following the steps above, Teachers will able to use Google SSO to log into their NNPS Canva for Education account.  Verify View Between Canva Accounts (Teams) If you've logged into Canva before connecting to Canva for Education, your personal account will still be available. There are a few ways you can verify which account/team you're viewing (example below includes NNPS Team View). 1. On the top left menu, the Newport News City Team will appear 2. In the top right corner, the NN icon will appear over your profile photo* *If you do not have an existing personal Canva account, Newport News City will Only appear in the top left menu. Switching Between Canva Accounts (Teams)  To switch between your personal Team and the NNPS Team 1. Select the profile icon in the top right corner 2. Select the team under the Switch Team section                  

Teachers will access WELNET from their Clever Portal. In order to assign Online Learning course content to a rostered class section, teachers must complete the following steps. Step 1: From the WELNET Dashboard, navigate to the Online Learning module and click "Assign".  Step 2: Rostered class sections teachers have access to will show up automatically. If assigned many classes, use filters to refine the search by choosing school, teacher, level or grade. NOTE: teachers should NOT create new class sections with student rosters - and should only use class sections rostered/assigned to them via the Synergy SIS > WELNET sync. Step 3: With the appropriate class sections available, choose the Online Learning course to associate with the class. Enter the required start and end dates for the course. These dates should correspond with the Term Begin and Term End dates Step 4: With the course selected and the class section checkbox toggled, click "Create Classes".  A new browser tab will open for the course creation process to complete. This process may take several minutes depending on the number of classes selected and amount of course content associated. Once completed, the screen will display a "class creation completed" message. Close the browser tab once this message appears. Classes that have been assigned an online course will appear under the Online Learning "Manage" screen.

What is Seesaw/Clever Family Sync? How does it work? How often does it happen? With Clever Family Syncing, parents are sent an invite to connect to new students they have not connected to before. If they do not have an account yet, that invite will also take them through the steps of setting one up. However, if there are parent accounts that are already connected, then they will not need to accept a new invite. As a Teacher, should I manually send Seesaw invitations to the family? Teachers do not need to send out family invites since synced via Clever. What happens when Families have not responded to invites? We want to encourage families to find their Seesaw invite within their email/text messaging app and set-up their account, avoiding any potential account duplication issues. We recommend that teachers do not send home a QR Invitation. What should I do if custodial parents did not receive an email notification? This might be more than a custodial problem as it relates to how the parent account is set-up in Synergy SIS. However, with parent/guardian sharing through Synergy > Clever, enrollment rights are picked up from the SIS. A record’s “Release To” field is hard-coded in the query to prevent guardian inclusion for rostering on students who are “not allowed to be released” to the individual. In this case the parent/guardian wouldn’t be shared to receive a Family Member account. The teacher should not try to invite any parent/guardian without these rights displayed in Synergy. Please provide an example to onlinelearning.help@nn.k12.va.us for us to review. What should I do when the parent says they have not received an invite? If a family member reaches out about an issue with connecting to Seesaw, check the “Invite Families” section under your Class Settings to investigate their current access to Seesaw. You can also select the (+)Families button for quicker access to this information. Below are several examples of what you may see next to contact information in this section as well as sample communications you can send to families in response to their request for support in connecting to Seesaw. For Email Addresses: If you see: Send this reply to your family member: Hello! Based on the information I see in our Seesaw class settings, you need to complete your sign up and connection to Seesaw. Please open app.seesaw.me in your web browser or open the Seesaw app on a mobile device. Select I’m a Family Member. Login using this email address: [insert email address listed in Seesaw] . If you are unsure of your password, select Forgot Password? and a reset password email will be sent to you. If you see: Send this reply to your family member: Hello! Based on the information I see in our Seesaw class settings, you have already completed your sign up and connection to Seesaw. Please open app.seesaw.me in your web browser or open the Seesaw app on a mobile device. Select I’m a Family Member. Login using this email address: [insert email address listed in Seesaw] . If you are unsure of your password, select Forgot Password? and a reset password email will be sent to you. If you see: Send this reply to your family member: Hello! Based on the information I see in our Seesaw class settings, there is an error in the email address provided at the time of registration. Please reach out to the main office for support in correcting your email address in Synergy. After this change has been made, please allow time for our system to sync and update overnight before attempting to complete your sign up and connection to Seesaw. Once this process is complete, open app.seesaw.me in your web browser or open the Seesaw app on a mobile device. Select I’m a Family Member. Login using this email address: [insert corrected email address listed in Seesaw] . If you are unsure of your password, select Forgot Password? and a reset password email will be sent to you. For Phone Numbers: If you see: This is likely to happen if an existing account is “found” but could not be updated. The phone number syncing issue has been resolved and accounts are now able to mapped/synced. This most likely corrects this problem if that is the cause. Email onlinelearning.help@nn.k12.va.us so they can verify the family's connection and they will send you a direct link for you to share with your family to connect to Seesaw. Send this reply to your family member: Hello! Based on the information I see in our Seesaw class settings, you need to complete your sign up and connection to Seesaw. Please click the link below to finalize the connection in Seesaw Family. [insert link sent by Online Learning Services] What should I do if a family member is connected in Seesaw, but they lose custody within Synergy? Family members will remain connected in Seesaw even if they are removed from sharing in Clever. They can be removed manually from Seesaw if their access is not warranted. In this case, please email onlinelearning.help@nn.k12.va.us including exactly who should not have access, and we will manually remove them from the platform. If you're still unsure how to proceed, please email onlinelearning.help@nn.k12.va.us for assistance!

Teachers accessing Gizmos for the first time through Clever must register their account. This process also activates class enrollments for student access. Please follow the below directions for access to Gizmos and account registration.  1. Login to Clever Portal and select the Gizmos - Rostering app to launch the platform. 2. ExploreLearning will open in a new tab in the browser. A "welcome" page will load for new teacher users. Select the Register a New Account button. 3. At the next page, Name/Email details populate automatically, enter the following fields to register the account, and click Submit once completed: Username It is recommended to use NNPS Email Address as the Username. Password  The account password will not be used since Single-Sign-On (SSO) access is set-up through Clever. This field is required for account registration. Subject Select the Science checkbox. Grade Under the Grades 3-5 tab, select the 5th Grade checkbox. 4. The Gizmos Hompage will load. Select class link under "My Classes" to add Gizmos. 5. On the class page, choose to add Gizmos by Virginia Standard or browse by Grade/Topic or Textbook selections.

With Pear Deck Instant Share, teachers can open Pear Deck sessions for students, access Pear Deck templates, and create new decks directly from their GoGuardian classes. This integration between GoGuardian Teacher and Pear Deck reduces time and effort for both teachers and students by eliminating the need to send each student a link or have them enter a Join Code.  The below directions are steps for linking Pear Deck in GoGuardian.    1.  Access Your Clever Portal and locate your GoGuardian icon.  You may need to click on the District Page Tab to find the icon if this is your first time accessing Clever.   2. In GoGuardian, locate the Give Pear Deck a Try icon in the bottom left navigation.  If this icon/area does not appear, navigate to the Pear Deck tab within an active GoGuardian class session to link accounts (as shown in step 4 below). 3. Select Link Account when the "great news!" box appears and follow an account selection prompt. Enter your NNPS Google account credentials to finish this process, which links your GoGuardian account with your Pear Deck account. 4. Once the GoGuardian and Pear Deck account linking process is complete, a new Pear Deck tab will be visible while GoGuardian classes are in session.   Clicking the Pear Deck tab will provide the following options explained below in further detail: Open an existing file in your Drive Create a Pear Deck lesson Visit the Content Orchard