If you're having issues opening your Outlook, try this fix: 1. Hold the CTRL key down and then double click on Outlook, either on your desktop or in the taskbar. 2. A prompt will appear on your screen asking if you want to start Outlook in Safe Mode. Select yes. The prompt will look like this: 3. You may need to confirm the profile type, but afterwards your Outlook will open in a different format. 4. Close Outlook and re-open it normally. It should open with no issues.  If your issue continues after exploring these options, please create a ticket with us so we can find a resolution. Additionally, please include as many details as you can including when it happens, what device you are using, and how long it has been occurring so we can better assist you.

To access your NNPS email you have two options: the Outlook app on your NNPS device or Webmail which is accessible from any browser. If you have received a NNPS device then your Outlook account should be set up. If it is not please submit a work order.  To access your webmail please navigate to https://outlook.office.com and go through the following steps. 1. On the top of the page, Select the Employees tab 2. Select NEW Office 365 Webmail in the dropdown menu Once you are on the the log-in page 1. Type in your NNPS email account (first.last@nn.k12.va.us). 2. Type your password - this should be the same password used to log into a NNPS computer.    3. Select Sign In. Now you will have access to your NNPS emails.  If you are still experiencing log-in issues or need a password reset please call our Technology Help Desk at (757) 881-5461 x12511.

To set up your NNPS Email Account on your iPhone, follow these instructions: 1. Navigate to Settings and then Mail. Click on Add Account under your current mailboxes. 2. In the list of available options, select Microsoft Exchange.  3. Enter your NNPS email address in the Email field. Then hit Next. A prompt will appear. Select Sign In.  4. On the following page, input your password for your NNPS email in the Password field. Once completed, hit Next. 5. Once the account is verified, you will have to decide what features you want synced onto your iPhone. They will all be auto-selected. Mail will ensure your NNPS email account is added to your accounts list. You can deselect the other options if they are not necessary. 6. Once completed, hit Save. You should now be able to access, send, and receive emails using your NNPS email account from you iPhone. If you have any additional questions, please call the Technology Help Desk at (757) 881-5461.

If you are having trouble accessing your NNPS email account, this may be due to the recent migration of the mailboxes to Exchange Online.  If you have a Newport News Public Schools laptop issued by the Technology department you may be receiving errors when attempting to log into your Outlook application on your desktop. These are some common issues.  1) When attempting to open Outlook, it may fail. If so, please navigate to the Outlook icon on the taskbar and right click on it to open a box with further options. You should see the name of the application. If it says Outlook then you have the most updated version. If it says Outlook 2016 then your version needs to be updated. Please submit a work order and notate whether you are on site or working from home. In the meantime, you can access your emails by visiting the new 365 webmail. Log in with your NNPS email (first.last@nn.k12.va.us) and your password.  2) Outlook opens, but it asks you to re-submit your password. After doing so, it will ask you again to re-submit your password, creating a loop. If this happens, please submit a work order and notate whether you are on site or working from home. 3) If you normally access your emails through the webmail service on the NNPS website, then visit the new 365 webmail. Log in with your NNPS email (first.last@nn.k12.va.us) and your password. You should be able to access your emails here now. You can also find this link available under the Employees tab on the NNPS website. 4) If you are attempting to log into the new 365 webmail and encounter the error "This username may be incorrect. Make sure you typed it correctly. Otherwise, contact your admin" or any error saying the mailbox or account is not set up, then please submit a work order with your information.  You can also contact the Technology Help Desk at (757) 881-5461 ext. 12511. 

If you are receiving an alert that Outlook 2019 needs to be updated, you can complete the updates by: 1. Select File on the far left of the top taskbar in Outlook. 2. Select Office Account, then beside Office Updates you will see an Update Options dropdown box. 3. Select Update Now. If you have any other Office applications open it will ask you to close them.  Once the updates have been performed, Outlook will re-open. You should no longer see the alert.  Note: If you have Outlook 2016 and are receiving this message, please submit a work order so we can schedule a time to update you to 2019.

Mimecast is the software used to help with email security and filtering in NNPS. The emails you receive from "Postmaster" are generated by Mimecast. Within those emails, you can "Release", "Permit", or "Block" emails that are being held by Mimecast. Release: allows that individual email through to your inbox Permit: allows all emails coming from that domain (everything after the @. Example: our district’s domain is nn.k12.va.us) Block: will block the email and the domain moving forward Here is an example of the format of the emails from Mimecast. To review and manage held emails from the Mimecast Personal Portal Online, follow these steps: 1. Open the NNPS Spam Filter icon on your desktop, or visit this website. 2. Enter your NNPS email address and click "Next". If it prompts for your password, enter your NNPS password on the next screen. 3. Choose "Mimecast Personal Portal".  4. The screen that appears will show your "Personal Portal" focused on your email inbox. Navigate to the toolbar on the left. 5. Click on the "..." icon with three dots on the left toolbar, then click "Personal On Hold".  6. The list that appears are your held emails. When you click on an email on the list, an email preview will appear on the right. You will see buttons above the email preview: "i", thumbs-up, and thumbs-down.  7. Click the thumbs-up icon for options to release the message: Release Message: will release this sole email to your inbox.  Release Message and Permit Sender: will release this email and permit all future emails from this email address. Release Message and Permit Domain: will release this email and permit all future emails from the domain (everything after the @ symbol is the domain. As an example, our domain is @nn.k12.va.us).  8. If you see a message you know is spam and should be blocked, you can use the thumbs-down icon for options to reject the message: Reject Message: will reject this sole email. Reject Message and Block Sender: will reject this email and block all future emails from this email address. Reject Message and Block Domain: will reject this email and block all future emails from this email domain. 9. You can also click on "Blocked" on the left to see what emails have been blocked.   10. If you happen to see emails there that you recognize, you may click "Permit" to release them to your inbox. "Remove" will remove it from this list.  11. You can also click on "Permitted" which will show emails that have been allowed.  12. Should there be any on the list you did not want to be permitted, you can click "Block". "Remove" will remove it from this list.