If you are having audio issues when you're in Zoom, there are a few settings you can adjust to create a smoother experience.  1. Click on the clock located on the bottom right of the Chromebook screen, which should open a menu that shows some basic settings, including your speaker volume.  2. If the sound is too low or too high, you can adjust it by moving the dot on the line to the right. 50-60% is usually a good spot, which we've highlighted.  3. There will also be an arrow at the end of the speaker range that can be clicked on to open additional audio settings. There you can adjust the microphone volume.  Note: Setting the microphone sensitivity too high will create a distorted sound for users when you're trying to speak and setting it too low will make it difficult for users to hear you. If you are still having issues after these adjustments, we can look at the Zoom settings to make additional changes. 1. While in a Zoom meeting, open additional audio settings by clicking the upward-facing arrow next to the microphone icon on the bottom left of the screen.  2. This will open a small box with input and output selections. If you're using just the computer audio, you want to ensure "Same as System" options are selected. If you are using a headset, you may need to change those selections to match your headset.  3. Click on the Audio Settings... option to open additional settings. The bottom setting should be left unchecked, if possible. This should increase sound stability if you find it cutting in and out when you are speaking into the microphone.  If your issue continues after exploring these options, please create a ticket with us so we can find a resolution. Additionally, please include as many details as you can including when it happens, what device you are using, and how long it has been occurring so we can better assist you.

If you're receiving an error when trying to join your Zoom class, there may be a number of causes. To narrow it down, please follow these steps: 1. Make sure the meeting time and class you're trying to join is correct.  2. If you are clicking on the Zoom link for the correct class and time, but are seeing details for the wrong class, try to clear your cache following these directions. 3. If you are using a personal device and are receiving a 403 Forbidden error, please check that you are not logged into Google Chrome under a personal account. If so, log out and log in with your NNPS School account. If your issue continues after exploring these options, please create a ticket with us so we can find a resolution. Additionally, please include as many details as you can including when it happens, what device you are using, and how long it has been occurring so we can better assist you.  

How do I join a Zoom meeting on my NNPS iPad? (Preschool and Kindergarten only) Pre-K and Kindergarten students use an iPad as their NNPS-issued technology device. This article will review the steps needed for your child to join their teacher’s Zoom meeting in the case of virtual learning from home. Each teacher will communicate with families where they can locate their classroom’s Zoom link. The following instructions will start from that step.   From the iPad, click on the link for the Zoom meeting. You may briefly see the screen to the right.    If the iPad stays on this screen, close the Zoom app and try again. The first time your child accesses a Zoom meeting on their iPad, they will be prompted to complete these steps: Sign in with Google. A Safari (internet browser) tab will open where you will type in your child's NNPS email and password. Students in Preschool and Kindergarten will use their NNPS student ID to log in as their username and password. For example:  Email: 123456@nnschools.org Password: 123456 Select Next.  You will then be redirected back to Zoom.            A popup box will appear stating: “Zoom Would Like to Access the Camera.” Select Allow.  Select the blue Join button to connect to the meeting. You will see a waiting screen stating  Waiting for the host to start this meeting.  OR Host has joined. We've let them know you're here. Please wait for your teacher to admit you to the Zoom meeting.  A popup box will appear stating: “To hear others please join audio.”*    Select Wifi or Cellular Data.  *This option will pop up every time you connect to a Zoom meeting until you turn on Auto Connect to Audio in your Zoom App Settings (see below). A popup box will appear stating: “Zoom Would Like to Access the Microphone.”     Select Allow. Once your child has successfully connected to the Zoom Meeting: To access meeting controls, tap the middle of the screen and you will see the following options appear along the top of the screen. Switch camera (left) will switch between the front view and back view of the camera.  Switch to gallery view (left) will show the videos of all students and teachers in the meeting in a grid format. Mute (top middle) turns off the microphone. Click it again to Unmute. Start/Stop Video (top right) will start the camera and show your video on the screen. Share Content (top right) will only be used if the teacher asks a child to share their screen. Participants (top right) will show a list of who is in the meeting. More (top right) allows the student to open the Chat, change some settings, and use the reaction buttons. See the picture to the right for the expanded menu under More.                                                         To leave the meeting, tap the screen, then click the red Leave button in the top right corner. Click the red button stating Leave Meeting to confirm you want to leave.                                        Recommended Settings to Adjust on the Zoom App There are three Zoom settings we recommend turning ON to improve your child’s Zoom experience.    Auto-Connect Audio Always Show Meeting Controls Set Gallery View as Default   Access these settings when you are not in a live Zoom meeting and have returned to the screen pictured here.  Tap the settings icon in the top left of the screen. Then, select Meetings at the top of the list. Select Auto Connect Audio at the top. Then, select Wifi. Once you see a check next to Wifi, select Done in the top right.  When the Settings box reappears, scroll down under General, turn on Always Show Meeting Controls, and Set Gallery View as Default. You can then select the back arrow in the top left, then select Close to exit Settings.    You will not need to take all of these steps in future Zoom meetings. Once the steps above are completed during the first time accessing a live Zoom meeting, the iPad will remember the child’s name and all changed settings (microphone, video, audio, show meeting controls, and gallery view).  **updated 02/01/2024

How to fix Zoom to allow entry into meetings (Fixes the issues of being stuck on a white screen, black Zoom screen, or on the connecting screen)   1. First, clear your Chromebook's browsing history using these steps: On your computer, open Chrome. At the top right, click Settings. In the Search settings bar at the top, type browsing data. Below when the results appear, click Clear browsing data. A box will appear. From the drop-down menu, select All time. Check the 3 boxes pictured.   Click Clear data. Restart your Chromebook. Log in and navigate back to your class Zoom link. Click the link to join your class Zoom.  When the Zoom tab loads, click on the icon with a red X to the right of the URL. Click the button to Always allow pop-ups and redirects from https://nn-k-12-va-us.zoom.us  Close the existing Zoom tab. Re-launch the meeting by clicking the link in Canvas again. Ignore this pop-up by clicking the small X in the top right corner of the pop-up. Click Allow on the Show Notifications pop-up.

If you are having trouble getting into a Zoom meeting (white screen, black screen, staying on 'Connecting', etc.) try these steps.  On this screen pictured to the right, click "Launch Meeting"  On the next screen, to the right of the URL, you may see an "Install" option as seen to the right. You might only see the ICON (square with arrow in it), not the word install. Click the icon. Click Install. Close ALL Zoom tabs and go back to Canvas to click your teacher's Zoom link.   Then, go back to click the Launch Meeting button again. Click the "Launch Meeting" button. In the next tab that pops up, if you see this screen, choose Zoom and check the box “Remember my choice” (it is not checked in the image). Then, click Open. 

Joining a Zoom meeting on a Chromebook after the PWA update   Steps 1-3 are only required the first time the Google Play and Zoom apps are installed 1 Once the update has installed, click on the App Launcher in the bottom left-hand corner of the screen 2 Click on the Play Store icon. If you do not see the Play Store icon, then the installation is not complete.  Wait for up to 30 minutes, depending on your wireless connection speed, and try again. 3 Verify the Zoom for Chrome - PWA app. has installed. Join Zoom Meeting. 4 Navigate to Canvas to locate your Zoom link. Click on the Zoom link. If the meeting settings are set to require authentication for attendees, then follow steps 5 & 6. 5 Click Launch Meeting. 6 Click Allow. on the notification window Click Join Audio by Computer. If the meeting settings are NOT set to require authentication, then users will be prompted to enter their name as shown below. 7 Type Student’s name Click the box that says “Remember my name for future meetings” Click Join.        

Teachers require students to sign in to Zoom to join class meetings to keep them secure. There is a step that must be taken to join your @nnschools.org email account with the NNPS Zoom account. You should only need to take these steps one time.  Click this link to access the Zoom website. In the top right corner, click "Sign In." Scroll down and select the Google icon. Click on your @nnschools.org email address.  If you see this screen, close the tab. You can now navigate back to Canvas and click the Zoom link to join your teacher's Zoom meeting. If you do not see this screen yet, proceed with the steps below. On the next screen, click "Create Account." Do NOT check the box. On the next screen, choose "Consolidate into Account," then click "Continue." Please wait while it adds you to the NNPS account. Do not close this page.  When you see the screen showing you were successfully connected, close the tab. Open a new tab, and click this link to go back to the Zoom website. Click "Sign In" in the top right corner. Click the Google icon to log in with Google and select your @nnschools.org email address.    Once you see this screen, close the tab. You can now navigate back to Canvas and click the Zoom link to join your teacher's Zoom meeting. After these steps, you may periodically be logged out of Zoom. If you receive an "authorized users only" error trying to enter a Zoom meeting, that means you need to go back to zoom.us website and sign in. Then, try to join the meeting again.