Why won't my Zoom meeting connect when I click the link in Canvas?

Modified on: Thu, 29 Sep 2022 2:34 PM

How to fix Zoom to allow entry into meetings

(Fixes the issues of being stuck on a white screen, black Zoom screen, or on the connecting screen)

1. First, clear your Chromebook's browsing history using these steps: On your computer, open Chrome. At the top right, click Settings. In the Search settings bar at the top, type browsing data. Below when the results appear, click Clear browsing data. A box will appear. From the drop-down menu, select All time. Check the 3 boxes pictured. Click Clear data.
Restart your Chromebook.
Log in and navigate back to your class Zoom link. Click the link to join your class Zoom.
When the Zoom tab loads, click on the icon with a red X to the right of the URL.
Click the button to Always allow pop-ups and redirects from https://nn-k-12-va-us.zoom.us
Close the existing Zoom tab.
Re-launch the meeting by clicking the link in Canvas again.
Ignore this pop-up by clicking the small X in the top right corner of the pop-up.
Click Allow on the Show Notifications pop-up.