If Canvas Studio's Screen Recorder Launcher is prompting you to download every time you use it or taking a long time to launch, try these steps:

1. Using your laptop's taskbar at the bottom of your screen, click the magnifying glass on the bottom left next to the Windows button . Type "Add or remove programs" to search for this function.
2. Click on the "Add or remove programs" system setting at the top of the list that appears after the search.
3. In the "Add or remove programs" screen that appears, type "screen recorder" in the search box and the Screen Recorder Launcher should appear below.
4. Click on the app, then click "Uninstall."
5. Click "Uninstall" again to confirm. In the dialog box that pops up, continue through the steps to uninstall the app. When it completes, click "Close."
6. Once the uninstall is complete, visit this website to download the app again. The download will automatically begin and will appear in the bottom left corner of Chrome. Click "Keep" to proceed. Once downloaded, click the download to continue the installation.
7. On the "Choose Users" screen that appears, select "Install for anyone using this computer" and then click "Install."
8. Once the installation completes, click OK.
9. Navigate back to Canvas to launch the screen recorder from Canvas Studio. The first time you launch it, you will see this box. Check the box to always allow and then click "Open Screen Recorder Launcher v2.0."
10. If the screen to the right appears when launching the first time, or any subsequent times, click "Cancel."

If you continue to have issues with Canvas Studio Screen Recorder after these steps, please submit a work order to OnlineLearning.Help@nn.k12.va.us.