Clever Login Instructions
Clever enrollment files are generated via a nightly automated rostering sync from Synergy SIS.
Teachers or school staff DO NOT create students accounts nor create classes.
Students are enrolled, transferred, and withdrawn automatically based on this automated feed.
Follow the below protocol when experiencing instances related to enrollment or in-system technical issues.
New or Transfer Students
Newly enrolled students will be automatically enrolled in the Clever rostered learning system once scheduled in
Synergy SIS. There is a nightly process to update accounts/classes. If a new student is not displayed as rostered
in a system nor has access, check Synergy schedules to ensure enrollment. If the student is not scheduled in
Synergy, contact your school's Assistant Principal/Scheduler. Once the student is scheduled, provide at least 1-
night for the sync to process the new account and class assignment. If the new/transfer student is scheduled in
Synergy and cannot access Clever, please submit a work order to the Onlinelearning.help@nn.k12.va.us.
Dropped Students
A student who withdraws from the school will be removed from Clever and the corresponding learning system with
the nightly automated sync. When a dropped student is withdrawn from Synergy, please allow at least 1-night for
the sync to process the scheduling adjustment. If the student was withdrawn in Synergy but not removed from
their learning system after a prolonged period of time, please submit a work order to the Onlinelearning.help@nn.k12.va.us.
Section Updates & Staff Assignment Changes
Any school section updates - such as room change or primary teacher of record change - will be automatically
adjusted within Clever and the corresponding learning system once the appropriate update has occurred in
Synergy SIS and sync is processed. If a section adjustment is not made in Synergy, Clever will not be adjusted.
Collaborative Teachers
Collaborative teachers, or any non-primary-teacher-of-record, are not automatically provided Clever access nor
tied to classes. If access to a learning system in Clever is required, these teachers will need to be manually added
in Clever and tied to the corresponding class as a "co-teacher". Submit this request to the Onlinelearning.help@nn.k12.va.us.
All Other Enrollment/System Questions
Please send all other Clever, enrollment, and learning systems questions to Onlinelearning.help@nn.k12.va.us.