Seesaw Family Sync: Teacher FAQ
What is Seesaw/Clever Family Sync? How does it work? How often does it happen?
With Clever Family Syncing, parents are sent an invite to connect to new students they have not connected to before. If they do not have an account yet, that invite will also take them through the steps of setting one up. However, if there are parent accounts that are already connected, then they will not need to accept a new invite.
As a Teacher, should I manually send Seesaw invitations to the family?
Teachers do not need to send out family invites since synced via Clever.
What happens when Families have not responded to invites?
We want to encourage families to find their Seesaw invite within their email/text messaging app and set-up their account, avoiding any potential account duplication issues. We recommend that teachers do not send home a QR Invitation.
What should I do if custodial parents did not receive an email notification?
This might be more than a custodial problem as it relates to how the parent account is set-up in Synergy SIS. However, with parent/guardian sharing through Synergy > Clever, enrollment rights are picked up from the SIS. A record’s “Release To” field is hard-coded in the query to prevent guardian inclusion for rostering on students who are “not allowed to be released” to the individual. In this case the parent/guardian wouldn’t be shared to receive a Family Member account. The teacher should not try to invite any parent/guardian without these rights displayed in Synergy. Please provide an example to onlinelearning.help@nn.k12.va.us for us to review.
What should I do when the parent says they have not received an invite?
If a family member reaches out about an issue with connecting to Seesaw, check the “Invite Families” section under your Class Settings to investigate their current access to Seesaw. You can also select the (+)Families button for quicker access to this information.
Below are several examples of what you may see next to contact information in this section as well as sample communications you can send to families in response to their request for support in connecting to Seesaw.
For Email Addresses:
If you see:
Send this reply to your family member:
Hello! Based on the information I see in our Seesaw class settings, you need to complete your sign up and connection to Seesaw. Please open app.seesaw.me in your web browser or open the Seesaw app on a mobile device. Select I’m a Family Member.
Login using this email address: [insert email address listed in Seesaw] . If you are unsure of your password, select Forgot Password? and a reset password email will be sent to you.
If you see:
Send this reply to your family member:
Hello! Based on the information I see in our Seesaw class settings, you have already completed your sign up and connection to Seesaw. Please open app.seesaw.me in your web browser or open the Seesaw app on a mobile device. Select I’m a Family Member.
Login using this email address: [insert email address listed in Seesaw] . If you are unsure of your password, select Forgot Password? and a reset password email will be sent to you.
If you see:
Send this reply to your family member:
Hello! Based on the information I see in our Seesaw class settings, there is an error in the email address provided at the time of registration. Please reach out to the main office for support in correcting your email address in Synergy. After this change has been made, please allow time for our system to sync and update overnight before attempting to complete your sign up and connection to Seesaw.
Once this process is complete, open app.seesaw.me in your web browser or open the Seesaw app on a mobile device. Select I’m a Family Member.
Login using this email address: [insert corrected email address listed in Seesaw] . If you are unsure of your password, select Forgot Password? and a reset password email will be sent to you.
For Phone Numbers:
If you see:
This is likely to happen if an existing account is “found” but could not be updated. The phone number syncing issue has been resolved and accounts are now able to mapped/synced. This most likely corrects this problem if that is the cause. Email onlinelearning.help@nn.k12.va.us so they can verify the family's connection and they will send you a direct link for you to share with your family to connect to Seesaw.
Send this reply to your family member:
Hello! Based on the information I see in our Seesaw class settings, you need to complete your sign up and connection to Seesaw. Please click the link below to finalize the connection in Seesaw Family.
[insert link sent by Online Learning Services]
What should I do if a family member is connected in Seesaw, but they lose custody within Synergy?
Family members will remain connected in Seesaw even if they are removed from sharing in Clever. They can be removed manually from Seesaw if their access is not warranted. In this case, please email onlinelearning.help@nn.k12.va.us including exactly who should not have access, and we will manually remove them from the platform.
If you're still unsure how to proceed, please email onlinelearning.help@nn.k12.va.us for assistance!