Seesaw Family Sync: Teacher FAQ
What is Seesaw/Clever Family Sync? How does it work? How often does it happen?
With Clever Family Syncing, parents are sent an invite to connect to new students they have not connected to before. If they do not have an account yet, that invite will also take them through the steps of setting one up. However, if there are parent accounts that are already connected, then they will not need to accept a new invite.
Should I manually send Seesaw invitations to the family?
Teachers do not need to send out family invites since synced via Clever.
What happens when Families have not responded to invites?
We want to encourage families to find their Seesaw invite within their email/text messaging app and set-up their account, avoiding any potential account duplication issues. We recommend that teachers do not send home a QR Invitation.
What should I do if custodial parents did not receive an email notification?
This might be more than a custodial problem as it relates to how the parent account is set-up in Synergy SIS. However, with parent/guardian sharing through Synergy > Clever, enrollment rights are picked up from the SIS. A record’s “Release To” field is hard-coded in the query to prevent guardian inclusion for rostering on students who are “not allowed to be released” to the individual. In this case the parent/guardian wouldn’t be shared to receive a Family Member account. The teacher should not try to invite any parent/guardian without these rights displayed in Synergy. Please provide an example to onlinelearning.help@nn.k12.va.us for us to review.
What should I do when the parent says they have not received an invite?
Any parent/guardian who has not received an invite either already has an account created or has not been shared via sync to establish an account. It is good to practice to follow this process and determine if the invite was sent or if the family was already connected, and confirm with that family by note or phone call that they checked the email listed for the invite. After this, teachers can reach out to onlinelearning.help@nn.k12.va.us with any issues for us to review.
What should I do if there is a “Failed to Deliver” error within the Invitations for students -
This is likely to happen with email addresses that are not valid or an issue occurred during delivery. If an invite was not sent in one sync, the next sync should run it again.
What should I do if there was no invitations sent at all?
This is likely to happen if an existing account is “found” but could not be updated. The phone number syncing issue has been resolved and accounts are now able to mapped/synced. This most likely corrects this problem if that is the cause. But teachers can reach out to onlinelearning.help@nn.k12.va.us with any issues for us to review.
What should I do if a family member is connected with Seesaw Family, but they lose custody within our district's SIS Synergy?
Family members will remain connected in Seesaw even if they are removed from sharing in Clever. They can still be removed manually from Seesaw if their access is not warranted. In this case, please email onlinelearning.help@nn.k12.va.us including exactly who should not have access, and we'll manually remove them.
What happens when a phone number is used instead of an email to connect to Seesaw? Do teachers need to update contact information in Synergy once the email address that the parent is using for Seesaw is confirmed?
A family member account will be invited based on the contact information as entered and shared from Synergy into Clever > Seesaw. If contact information needs to be updated, the teacher can work with the school's Main Office to get it updated in Synergy SIS.
If you're still unsure how to proceed, please email onlinelearning.help@nn.k12.va.us for assistance!