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If Adobe Acrobat Reader is taking a long time to open, look over the following solution.          Once the Adobe window opens, navigate to the top toolbar Select Edit and then Preferences in the dropdown A new window will appear 1. On the left hand side Select Security (Enhanced) 2. Under Sandbox Protection section Verify the box next to Enable Protected Mode on startup in UNCHECKED (see image above) If you still have any questions, please call our help desk 757-881-5461 x12511

When SmartNotebook says it's in Limited Mode, follow these steps to renew the software license.  1. Open SmartNotebook 2. Select Help and Software Activation 3. Select the Product Key and then Click Manage Selected Product Key 4. Choose the second option "Check for product key renewals and apply them" then Select Next 5. Select OK and Finish If you have any additional questions, please give our Technology Help Desk a call 757-881-5461 x12511

To access Raptor, please follow these instructions: 1. First, verify you have a Raptor account. If you do not, you will not be able to access Raptor. 2. Sign in to the Chrome browser on your device.  3. Navigate to the Raptor website.     You will be presented with the Raptor dashboard. 4. Use the dropdown box to select your site.

Your school-based tech can fix most Chromebook issues on the spot or replace the device. But some issues may be simple enough that you or your student can fix them without needing a tech’s assistance.  The following articles include some common Chromebook issues that teachers or students can fix on their own. If you need further assistance, please submit a NNPS Technology work order. To best assist you, we recommend including as many details as possible. This applies to all NNPS Technology work orders, including student Chromebook, staff laptop, projector, smartboard, and account issues. The more information you can provide the quicker we can resolve the issue. Please feel free to provide feedback on articles if they are difficult to understand or if the information is not accurate. We are constantly working to ensure the information provided is up to date and easy to follow. Thank you!   Student Help Articles The Chromebook Will Not Turn On? How Do I Rotate The Chromebook Screen? Why Is The Chromebook Keyboard Typing Different Letters? When A Student Logs In It Asks For An Old Password? How Do I Clear The Cache In Google Chrome? How Do I Reset The Chromebook? Why Is Part Of The Chromebook Screen Magnified? How Can My Student Apply For Internet Assistance?  

If you are trying to open a link in Microsoft Office products (such as Word, Powerpoint, Excel, etc.) and receive an "Update your browser to  use Google Drives, Docs, Sheets, Sites, Slides, and Forms" error, we have a quick fix.  1. Close all Chrome browsers and Office programs. 2. Download the Office Update registry editor attached to this article. 3. After downloading, run the file.  It will ask you if you are sure you want to continue. Select Yes.  4. Once completed, open an Office program with a hyperlink and click on the link. It should open in Google Chrome correctly now.  You may need to restart you device if you are still receiving the error.

If you need to reset your password for your voicemail, please follow these instructions: 1. Try 12345 first. This is the default PIN. 2. If this does not work, please submit a Technology Help Desk work order. Include your extension.  3. You will receive a response when your PIN has been reset.  Need help operating additional phone features? https://sharepoint.nn.k12.va.us/SitePages/VoIP.aspx

If your student is unable to log into StudentVue a password reset will likely fix the issue.  Please contact your site's TSS or submit a work order with the student's name.