If you are screen-sharing in Zoom and your participants are unable to hear the sound of the shared application, you can follow these steps to fix the issue: 1. Click on the Share Screen option in your Zoom meeting. This will open up the Screen Sharing window. 2. On the bottom left of the screen, make sure Share Sound is selected. We've circled this option in red. This should enable your participants to hear any sound created by the shared application, for instance the sound in a shared YouTube video. If your issue continues after exploring these options, please create a ticket with us so we can find a resolution. Additionally, please include as many details as you can including when it happens, what device you are using, and how long it has been occurring so we can better assist you.

The steps below show how to connect to Zoom using the Single Sign On (SSO) method of authentication through a web browser, or the app downloaded on the device. Connecting to Zoom can be accomplished several ways: through any web browser, or from the Zoom app downloaded on the computer or hand-held device (phone or tablet). Connecting to Zoom from Web Browser 1. Navigate to https://nn-k12-va-us.zoom.us/ 2. Click the Sign In button.   3. On the Google sign-in page, type in the NNPS e-mail, and then click Next.   4. Type in the NNPS (computer) password when prompted, and click Next.   Note: If a user has logged into Zoom using other authentication methods connected to the NNPS e-mail address (like Google, or e-mail/password combination),  Zoom may ask to complete additional steps. If so, Click on Confirm your e-mail address button to continue to the next step. Proceed to your NNPS e-mail and find the confirmation message from Zoom. Open the e-mail and confirm switching to the new (NNPS) account.   Connecting to Zoom from the App 1. Open the Zoom App – previously downloaded on the device. 2. Select Sign in with SSO   3. Enter the company domainnn-k12-va-us and then click Continue.   4. On the Open Zoom Meetings dialog window, check the Always allow…. checkbox, and then click on Open Zoom Meetings.   5. If there is no dialog window, click Launch Zoom   If you have questions about this sign in process, please contact the Technology Help Desk 757-881-5461.

The following steps will walk you through updating your Zoom to the most recent version. This resource was created by Zoom and can be found on the Zoom Support website. Last Updated: December 14, 2021 Zoom regularly provides new versions of the Zoom desktop client and mobile app to release new features and fix bugs. We recommend upgrading to the latest version when it is available to receive the best video and audio experience. You can check which version you're currently running for video conferencing here.  Follow our release notes to stay updated on the latest changes from Zoom. This article covers: How to download the newest Zoom platform changes Upgrading the Zoom desktop client for Windows, macOS, or Linux Upgrading the Zoom mobile app for iOS or Android Types of Zoom updates How to download the newest Zoom platform changes Upgrading the Zoom desktop client for Windows, macOS, or Linux Zoom provides a pop-up notification when there is a new mandatory or optional update within 24 hours of logging in. If you already have the Zoom desktop client installed, check for updates: Sign in to Zoom desktop client. Click your profile picture then click Check for Updates. If there is a newer version, Zoom will download and install it. Note: If the desktop client was installed with the MSI installer by you or your IT team, AutoUpdate is disabled by default and the Check for Updates button is also removed. Please contact your IT team or Zoom account admin for help with updating.  You can also manually download the latest version by: Clicking download from the link at https://zoom.us. Directly from one of the following links: https://zoom.us/support/download https://zoom.us/download https://zoom.us/download2 Note: https://zoom.us/download is hosted on cloudfront.net while https://zoom.us/download2 is hosted on zoom.us. Upgrading the Zoom mobile app for iOS or Android Download the Zoom mobile app from Google Play or the Apple App Store. Note: Zoom displays a mobile notification whenever there is a new update.  Types of Zoom updates There are 3 types of updates: web-only, mandatory and optional. Web-only: These updates are available for download from the web portal for new fixes that are being tested.  Mandatory: These updates will start once you click on update. You cannot proceed further until you update. Optional: These updates will start once you click on update. You can proceed should you decide to postpone the update till a later time and update manually.  Note: If you choose to postpone your optional update, you will only be prompted to update the next time you login. Source: Zoom Support 

Best Practices for Efficient Zoom Screen Sharing with a Second Monitor: Turn OFF Disable Desktop Sharing in your Zoom Settings Use Extended Display on your laptop Share the entire screen Select and share one screen for student-facing content (Canvas, Clever, Nearpod, etc.) Utilize (but do not share) the other screen for teacher-facing content (Attendance, GoGuardian, email, etc.).

1. Open your Teacher Page and Select the Add & Share option on the bottom of the screen 2. Select the green Link button to add your Zoom Meeting Link URL 3. Paste your Zoom Meeting Link in the Link URL field. This link should direct to your unique Zoom Meeting Room for students to join and always begin with "HTTPS://". 4. Enter the Name of the Class to help your students locate the Zoom link 5. Choose a category 6. Select one of the provided icons to represent your link, or upload your own icon! To upload your own icon, select Upload in order to search for the appropriate image from your desktop. Images must be in the .png file format, and less than 2MB. 7. Click the blue Add Link button to save. Students will now see this custom link icon displayed on your Clever Teacher's Page *If you're unsure how to find your Zoom Meeting Link, please refer to the articles below: How Do I Create a Zoom Link Using the Zoom App? How Do I Create a Zoom Link Using the Zoom Website?

  Creating the Zoom Meeting Using the Website Navigate to https://nn-k12-va-us.zoom.us/. Log in to your NNPS Zoom account.  Click the Meetings link on the left side of your screen.  At the top right of your screen click Schedule.  Complete the required fields on the “Schedule Meeting” screen. Use the Topic field to enter the meeting title. Set the Date and Time for the meeting. If this is a recurring meeting check the box. Leave all other settings as they are and scroll down to click Save. (Optional) Add an Alternative Host** Select Show Under the Options Tab Type in the name of the Alternative Host you want to add. Click Save **Alternative Hosts can start and host your meeting in the event you are unable to join. They must be NNPS employees with an active account connected to our SSO.                         To get the link for the meeting click on Meetings at the top of the app window.  Then click on the meeting you need the link for on the left side of the app.  Click the Show Meeting Invitation link. The link you will need to highlight and copy is located on the invitation under the words Join Zoom Meeting. You do not need the entire invitation, just that link.  Other Related Articles How Do I Post a Zoom Link in Canvas? How Do I post a Zoom Link in Seesaw? For more information on security settings in Zoom click here.  To troubleshoot why a Zoom link won’t open in Canvas click here.  For full directions on how to log in to Zoom click here.  Need additional support with Zoom & Canvas?  Contact your site ITC. **updated 02/01/2024

  Creating the Zoom Meeting Using the App Open the Zoom App located on your laptop. If you need to find it, go to the search button at the bottom of your desktop and type in Zoom.    Click on the “Home” button at the top of the screen then click on “Schedule”     Complete the required fields on the “Schedule Meeting” screen.   Use the Topic field to enter the meeting title.   Set the Date and Time for the meeting.   If this is a recurring meeting check the box.   Leave all other settings as they are and click Save.   (Optional) Add an Alternative Host** Select Advanced Options Type in the name of the Alternative Host you want to add. Click Save **Alternative Hosts can start and host your meeting in the event you are unable to join. They must be NNPS employees with an active account connected to our SSO.                         To get the link for the meeting click on Meetings at the top of the app window.    Then click on the meeting you need the link for on the left side of the app.    Click the Show Meeting Invitation link.   The link you will need to highlight and copy is located on the invitation under the words Join Zoom Meeting. You do not need the entire invitation, just that link.      Other Related Articles How Do I Post a Zoom Link in Canvas? How Do I post a Zoom Link in Seesaw? For more information on security settings in Zoom click here.  To troubleshoot why a Zoom link won’t open in Canvas click here.  Need additional support with Zoom & Canvas?   Contact your site ITC.   **updated 02/01/2024