Freshservice Knowledge Base solutions are grouped under a three tier hierarchy : Categories - Folders - Solutions.

Here’s how you create new solution articles for your knowledge base.

1. Click on the Solutions tab and click on the Add New > Article button on the top right side of the page.

2. Enter a title, description and attach any necessary files.

3. Set the Category and Folder from the drop-down options present on the right pane 

4. Click on Save to save all the changes

For tips on how to brainstorm and write a solution article, refer to: How to Write a Solution Guide