If you are experiencing intermittent issues with your chromebook and would like to reset it, you can perform a powerwash of the device.

If you are currently in-school, you will need assistance from your school tech to perform the powerwash. 

If you are at home and have access to Wi-Fi, you can perform this powerwash yourself.

Please follow these instructions:

1. Press ESC + REFRESH + POWER to start the process. The Power button may be on the side of the device or on the keyboard.

2. On the Please insert a recovery USB stick or SD card screen, press CTRL + D. 

3. Press Enter to turn OS verification off.

4. Press Enter again to turn OS verification back on.

5. Wait for the system to reboot after confirming the verification is on. 

6. Once rebooted, the chromebook will display a Welcome to Chromebook screen. Click Get started.

    On the following page, you will have to connect to the network. 

    Select your home network and input your password.

7. Once connected, the device should auto-enroll. If the device requests enrollment information, please contact the Technology Help Desk at (757) 881-5461 ext. 12511 for assistance.

8. After finishing enrollment, the device should boot with the standard log-in page for students.