Why Can't I Get Into My Zoom Class?

If you're receiving an error when trying to join your Zoom class, there may be a number of causes. To narrow it down, please follow these steps:

1. Make sure the meeting time and class you're trying to join is correct.

2. If you are clicking on the Zoom link for the correct class and time, but are seeing details for the wrong class, try to clear your cache following these directions.

3. If you are using a personal device and are receiving a 403 Forbidden error, please check that you are not logged into Google Chrome under a personal account. If so, log out and log in with your NNPS School account.

If your issue continues after exploring these options, please create a ticket with us so we can find a resolution. Additionally, please include as many details as you can including when it happens, what device you are using, and how long it has been occurring so we can better assist you.