How to Write a Solution Guide

In this article, we will provide a step-by-step guide on how to write a Freshservice article.

Step 1: Identify the Topic

The first step in writing a Freshservice article is to identify the topic. You should choose a topic that is relevant to your audience and addresses a common issue or question. Some tips for choosing a topic include:

Reviewing your support tickets to identify common issues
Conducting a survey to understand your users' needs
Analyzing your website analytics to see what users are searching for

Step 2: Research the Topic

Once you have identified the topic, the next step is to research it. You should gather as much information as possible about the topic, including:

Common causes of the issue
Possible solutions or workarounds
Best practices for using the feature

You can gather this information by:

Reviewing your support tickets and chat logs
Consulting your knowledge base or documentation
Conducting online research

Step 3: Write the Article

Now that you have gathered all the necessary information, it's time to write the article. When writing the article, keep the following tips in mind:

Use clear and concise language
Break the article into sections or steps
Use screenshots or videos to illustrate the steps
Provide links to related articles or resources

Step 4: Review and Publish the Article

Before publishing the article, it's important to review it for accuracy and clarity. You should also ensure that the article is properly formatted and includes all the necessary links and resources.