Lexia Core5 FAQ
How do students log in to Lexia Core 5 on an iPad?
Students should open the Clever app on their iPad, and scan their QR Code Badge to login. Once students are logged in to the Clever Portal, they should select the Lexia Core 5 app icon. This will automatically launch the Core 5 app on the iPad for the student to begin working on the platform.
NOTE: screens may flash open during the Clever login process. Students should not touch the keyboard, trackpad, or mouse until their program opens. This will make for a smoother login experience!
How do students log in to Lexia Core 5 on a Chromebook?
Students should navigate to their Clever Portal in the Chrome browser on their devices. Since logged into their Chromebook with NNPS Google credentials, students are already logged in to Clever for portal and app access. In the portal, students simply select the Lexia Core 5 app icon to open the platform in a new browser tab.
There are errors and alerts appearing in Lexia, what should I do?
Students or other users may occasionally encounter an error or alert message while using Lexia Core 5. If this happens, they should please contact OnlineLearning.Help@nn.k12.va.us. Some errors and alerts commonly featured are represented below:
Software Issue - Whoopsie Daisy (Baboon)
Network or Connection Issue - Connecting to Server (Octopus)
Lost Connection to the Internet - Cannot connect to Server (Squirrels)
Multi-Device Use - Login Conflict (Seahorses)
School is out of Licenses (Butterflies)
You are not Enrolled in Core 5 (Lion)
How is a student licensed to the Lexia Core 5 program?
When a student logs into Core 5 for the first time, they will automatically begin Auto Placement. The program audio informs them that they will work through several activities, and that they should do their best work. They then work through activities until the program has placed them, at which point they receive a “Good Job!” message and will be logged out. When they log in the next time, they can begin using Core 5 at their assigned level. For more information on the student experience of Core 5 Auto Placement, see Auto Placement FAQ: Student Experience.
How do students properly log out of Lexia Core 5?
It’s important for students to log out when they have finished using Core 5. If students don’t log out, some of their usage minutes may not be recorded, which can result in a student not meeting their weekly target usage minutes in myLexia. Teachers should help students get credit for all of the minutes they spend working in Core 5 by making sure that they log out each time they finish using the program.
Students should log out as follows:
1. Select the red X in the upper right-hand corner of the Core 5 window.
2. In the logout window, select the "Log Out" button to log out.
(selecting the Go Back button will return the student to the activity selection screen)
3. Students should then see the logout screen with the dog. Select Log Out to exit Core 5.
NOTE: not logging out can mean that not all minutes are recorded. If students leave the platform running when they stop working, the program will log them out after a period of inactivity. When calculating usage minutes after this type of log-out, the program looks for the last time Core 5 communicated with the student server. If a student is logged out for inactivity, and hasn’t recently finished a unit or branched from one instructional step to another (for example: from Standard to Guided Practice) they may not get credit for all of the minutes they worked. If a student consistently shows fewer usage minutes in myLexia than expected, teachers should work with them to make sure they aren’t doing any of the following instead of logging out:
On any device: leaving Core 5 open when they walk away from the device
Browser version: closing the browser window, logging out of the device profile, closing the Chromebook lid, etc.
Browser version: switching to another tab, leaving Core 5 open in the first tab
iPad: returning to the home screen on the iPad
Lexia Core 5 keeps kicking students out of the platform, why is this happening?
If a student is not working on the platform, and the program remains idle (no interaction) after 15 minutes then a pop-up will appear with a message asking if the student is still there, and do they want to keep working. If no response is entered, after approximately 5 more minutes the student will be logged (timed) out. If they close the app or browser window without logging out, they will be logged out after that 20 minute timeframe as well. If a student is actively working in the program (entering responses or clicking on the fun facts), they should not time out.
Lexia Core 5 is asking for a teacher email on iPads - is this normal?
If it’s the first time Lexia Core 5 has been used on an iPad device then a teacher email prompt will appear. This is described in this Lexia support article: https://help.lexialearning.com/s/article/First-Time-Setup-How-do-I-set-up-Core5-on-an-iPad-7382#UUID-8cffcd2b-841a-a490-927a-1e8f61982480. The teacher email prompt is normal behavior and only has to be done once. After that, the app will open automatically for students from Clever. Entering a teacher email on the app can be done by the teacher or other school staff.
Who should I contact for technical support?
For technical support, school users should contact OnlineLearning.Help@nn.k12.va.us with the appropriate details or description of the respective issue or concern.