Clever Troubleshooting- Accessing Clever and Clever-supported Apps
If you are having issues accessing Clever or Clever-supported apps such as Dreambox, Smarty Ants or Seesaw on your iPad, try these troubleshooting tips to resolve the issue:
1. Turn Off Private Mode in Safari:
Open the Safari App on your iPad.
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Select the Box Icon in the top right hand corner
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Select the button labeled Private.
Private Mode is turned off when the word Private is no longer highlighted in white.
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Go back to the Clever App on your iPad and login again.
If you are still having an issue, please proceed to Step 2 below.
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2. Close all Open Tabs in Safari:
Open the Safari App on your iPad.
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Long-press (touch and hold) the “two-window” icon in the top right corner.
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A menu of options should appear.
Select Close All ____ Tabs
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Go back to the Clever App on your iPad and login again.
If you are still having an issue, please proceed to Step 3 below.
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3. Clear Safari History and Website Data
Open the Settings App on your iPad.
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From the menu on the left, select Safari
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From the menu on the right, select Clear History and Website Data.
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From the Pop-Up window, Select Clear
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Go back to the Clever App on your iPad and login again.
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