What If My Chromebook Says ChromeOS Is Missing Or Damaged?
If your Chromebook displays the message "ChromeOS is missing or damaged" your device is in need of a factory reset.
Use the following instructions to get back to the Sign into Chromebook screen:
1. Press and hold power button to shut down the chromebook
2. Select the Esc + Refresh + Power keys all in a row
Note: If you don't see the power button on the keyboard, it will be located as a button on the right hand side of the device
3. If you select the key combination successfully you will see a screen that says "Please insert a recover USB stick"
4. Select Ctrl + D
5. Select Enter to turn OFF OS verification
6. Select Enter once more to turn OS verification back on - this will run OS updates and bring you back to the Chrome Welcome page.
7. Select Let's Go! button
8. Connect to your Wi-Fi network information and select Next
9. Accepts the Google terms of service
The Enterprise Enrollment screen should now appear
1. Enter SSC as the username and select Next
2. Enter 1 as the password and select Next
3. Leave the "Additional Information" page as is, and select Next
4. Enrollment is now complete, select Done
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You should now be on the Sign into Chromebook page.
If you're still experiencing issues with your chromebook, please call our Technology Help Desk for assistance at (757) 881-5461 x12511.